Meeting Minutes/2021-10-11 Support Meeting

Trustroots Support Meeting

Main call link: https://meet.jit.si/trustroots (web browser) To call in check details below.

Backup call link: https://jitsi.chagai.website/trustroots (web browser)

Minutes

Date: 2021-10-11

Facilitator: Tanja

Present: Farbenrausch, Ludovica, Loberto

Oded and Shawn couln't join but joined a separate call before.

Topic(s): how to improve safety on the TR platfrom

Current safety tools:

• Upon joining everyone agrees to the rules;
• After a conversation is started and the platform is used through a browser, the box about "values" is always visible;
• Below the box is the option to report/block a member;
• When leaving an experience, there's also the option to (privately) report the member;
• the TR wikipages has info about safety but it's apparently written by someone of hospitality club in 2018. The part about the Safety team isn't up to date either. There's a reference to the BW safety page;
• At our FAQ, under site&community, it's explained how to report a member or contact TR.

Possible improvements

• add a button/feature where people can decide if they want to be contacted by "men" (farbenrausch). Host a sister for example is really big, which shows, there's a need for some women to feel save this way.
• create a specific form/feature/button for reporting, which asks details and which has a button so that before submitting, members agree/or not that the support team can go through their messages to make it easier/faster for the support team to take action. (Ludovica)
• suggest videocall before hosting/meeting (Oded). Use the "tips" section for this, which shows when members use the messaging section (Tanja). Recommend meet.jit.si because that way you don't share your phone number (farbenrausch). If we recommend members to use other tools, there should be a warning about leaving the platform (Loberto).
• Add a safety button which refers to our safety section, just like report/block member, in the messaging section (Tanja).
• add a specific safety section on the platform (Tanja). It has to be easy to find and visible (farbenrausch).
• have an emergency "network" (Ludovica). Needs more thought about how that would look.
• writing blogs/newsletter about these situations (Shawn/Tanja), how we feel as TR about it and let a women write tips (Loberto)