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Trustroots Meeting

Date: 2019-12-16 15:00 UTC+1
Facilitator: Nick
Participants: Nick, Noah, Mikael, Dario, Michal, Talita

Agenda

kanthaus hackweek! thinking in April… (nick)
- fill in https://dudle.inf.tu-dresden.de/anonymous/trustroots_hackweek/ if you haven’t already
  - tentatively April 13th week
- what kind of hackweek do we want?
  - mikael: better to know each other and talking, less coding
  - noah: both, a gathering to talk and learn and get to know each other, also have dedicated timeslots for more focused work, fixing github issues, learning by doing
  - dario: no particular preference, would be nice to get to know each other in person :) nice to have some code guidance as a beginner
  - nick: lean more towards focused work, but also open to all approaches, I enjoy helping people
- … maybe multiple spaces for focusing vs talking? (two?)
- … send invitation for a survey to all trustroots members
Limesurvey (Noah) and learnings from support messages (Dario)
- plan to set it up on a server (Noah)
- put up a list of questions, let us feedback on them first
- in January send it out to full user database
- motivation: get an idea why we are here and what we’re doing? are we just programming and hope they enjoy? or making something for the people? (preference for that)
- what do the users want from the site? what do they need? etc…
- publish in a readable manner for everybody after that
- mikael: careful about not being too specific about features, seems nice, but useful to have an interepration layer. open ended (prefer) vs specifics. find rough pain points. lots of input -> find main use cases -> analyse just the few important use cases.
- mikael: will create a trustroots server to run limesurvey on
- nick: can assist with server setup if needed
- mikael: sending all emails, need to talk/think about that… will talk to nick about it
- dario: also read a lot of the historic support messages and found 3 main topics (reference system, better mobile experience, not enough people)
  - maybe better feedback as the people already wrote to us about these things
  - worried about people leaving because of these missing features
- mikael: explains how the welome email system works (sending emails in a sequence after they sign up)
  - features: there is a feature and there is a specific need behind it. (reference vs. trust, say thank you, …). Let’s identify these needs behind
- noah: survey is also about getting community involvement, move from passive -> active users
Blog posting changes/thoughts publicly? (Nick & Mikael)
- mikael: last notes were lovely, maybe would be nice basis for a blog post, introduction of people, and changes, they know something is happening. blog posts also useful for ourselves, and transparency.
- nick: agree, and also trying to stimulate people to write introduction posts
if we have enough time and if only NDA-signers are taking part: How to handle theft case and similar ones? (Dario)
- dario: theft case in summer, from a person with a history of this. how to suspend suspicious profiles, they just come back again… maybe somebody has some new ideas about how to deal with it?
  - idea was to quarantine people (“shadow ban”), so they think they are still on the site
  - mikael: two tracks: 1) what does the process look like when this stuff happens (guidelines), 2) dario/noah/others? to have autonomy to make decisions about these topics to avoid needing to rely on mikael (bottleneck)
  - mikael: technically, can do stuff on github… (safety repo I guess), relates to references as a safety feature
  - noah: regarding agency, is fine to kick out profiles, feels strange to decide it on his own, wants a 2nd/3rd person to agree to prevent abuse of moderator power
  - noah: maybe we can get some of the users to help too
  - nick: part of social.coop (co-operatively run mastodon instance) which has a community working team to do moderation, I’ll dig out some notes on it!
  - mikael: collaboration with bewelcome (or warmshowers)? how to define these guidelines, brainstorming, supporting each other. building a consensus on good/bad behaviour.
meeting meta: kanthaus codi pad? structure? frequency? where to put minutes? (nick)
- michal: would be happy with regular meeting like this
- nick: maybe every 2 weeks?
- dario: putting the minutes on discourse (meta.trustroots.org), but it’s not up now
Social(Meeting-) Structure for Volunteers that are not in this ‘inner circle’ of ‘slack users’ / ‘attendantes of this meeting’ (Noah)
- noah: where should be the place be to gather these people, meta discourse was very chaotic and not moderated, looked like an open bucket to dump opinions
- nick: example discourse for karrot https://community.foodsaving.world/
  - there are many community groups that use software. They have their places to come together, discourse: inside Karrot, the new discussion topics appear
  - meta of Karrot might work differently from TR meta, most discussions happen within the groups.

Next meeting

Next Date: 2019-12-30 17:00 UTC+1
Next Facilitator: Dario, backup Nick