Guaka at 15:19, 28 October 2022

2022-10-28T15:19:41Z

← Older revision		Revision as of 15:19, 28 October 2022
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	Next Date: 2020-05-27 20:00 UTC+2 / CEST but check with Noah! Next Facilitator: Ludo		Next Date: 2020-05-27 20:00 UTC+2 / CEST but check with Noah! Next Facilitator: Ludo

			[[Category:Safety]]

Rumwerfer: /* Value priorities */ formatting

2020-06-02T17:33:40Z

Value priorities: formatting

← Older revision		Revision as of 17:33, 2 June 2020
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	move to next call! Philipp wrote on Slack:		move to next call! Philipp wrote on Slack:

	<blockquote>Maybe we could try to put up a priorities list of values to guide us in decisions or make things clearer? Something in the like of (probably missed a lot): * keep trustroots community a safe space * protect vulnerable members * uncover problems * be transparent * be consistent in decisions * offer TR members the possibility to reflect their attitude		<blockquote>Maybe we could try to put up a priorities list of values to guide us in decisions or make things clearer? Something in the like of (probably missed a lot):
			* keep trustroots community a safe space
			* protect vulnerable members
			* uncover problems
			* be transparent
			* be consistent in decisions
			* offer TR members the possibility to reflect their attitude
	</blockquote>		</blockquote>

	== Question: ==		== Question: ==

Putzenpu at 11:29, 25 May 2020

2020-05-25T11:29:20Z

New page

= Trustroots Safety Team Meeting =

Date: 2020-05-20 20:00 UTC+2 / CEST Facilitator: Philipp Participants: Philipp, Dario, Ludo

== Agenda ==

* check-ins
* feedback about last week
* follow-ups on topics from [https://wiki.trustroots.org/en/Safety/2020-05-06 last meeting]?
** non-discriminative behavior in rules
*** RULES: we said we wanted to add something in order to ''be explicit about not tolerating objectionable content or abusive users''
*** (phrasing about discrimination)
** value priorities
** sexual abuse case
** open ticket: https://trustroots.zendesk.com/agent/tickets/3122 (Dario?)
* pick facilitator for next meeting
* random question

let’s try to get everything done within one hour

== Feedback about last week ==

* Philipp:
** felt unsecure in the beginning how to handle support requests, but now there is a lot going on and feels like there’s a lot he can do
** forwarded all the newsletter mails to Julien
** Noahs notes on open requests were quite helpful
** idea: have a shared support ticket answering session
* Ludo:
** felt much more effective through Noah’s notes
** feels less effective than old support team, but that’s ok
** experienced progress over the last week
* Dario:
** cool that there are new team members
** don’t be afraid to ask questions and go ahead and answer!
** most active week on trustroots ever in terms of signups and support traffic
** super interesting times, happy about the timing: team growth and couchsurfing spike -> we can handle this well

== Follow-ups from last week’s session ==

* new aspect: you ‘sign’ those rules when you sign up
* other possible places for more elaborate discussion about our stance towards racism and discrimination: blog post?
* maybe it’s better to have very short and simple rules
* Mikaels change to rules: “Be friendly and know when to stop messaging someone. We have no tolerance for objectionable content or abusive users.”
* let’s create a pad and work there on the rules after the call

== Rules for support team ==

* Ludo suggests to give ourself a code we follow while we do our work
* Dario: +1; on the github safety wiki they have started a rule book, until now only about creep profiles: https://github.com/Trustroots/safety/wiki/Rules-for-report-cases should be extended!
* Dario: for now it’s ok as an internal thing, but in the future we could be transparent and make it public?
* do that alongside real cases as an example

== Sexual abuse case ==

* Ludo is going to discuss the message draft with Noah (and Philipp?) on slack
* we’ll see how it goes when the message is sent to reporting person
* Philipp: aim to solve until next week maybe? Dario: But the new stuff is a lot less serios.

== https://trustroots.zendesk.com/agent/tickets/3122 ==

* reporting person ok to reach out to reported person
* Dario reached out to the reported person -> waiting for reply
* Dario: it’s standard procedure

== Value priorities ==

move to next call! Philipp wrote on Slack:

<blockquote>Maybe we could try to put up a priorities list of values to guide us in decisions or make things clearer? Something in the like of (probably missed a lot): * keep trustroots community a safe space * protect vulnerable members * uncover problems * be transparent * be consistent in decisions * offer TR members the possibility to reflect their attitude
</blockquote>
== Question: ==

Dario: “if you could only travel once more, to where and to who would it be?”

== Sexual abuse case take 2 ==

* Noah: explain to them in a reassuring way why we want to read their message.
* Noah: you reported xy. Our standard policy is to ask for permission
* Ludo: confused: message exchange 5y ago + message exchange with same users around the time they report came in
* whatever we do with a motivation to protect the socalled victim. reporting user with their past and recorded person using their trustroots account.
* Ludo: situation might be delicate with police case. We didn’t want to expose reporting person
* Noah: if to decide: making victim feel we don’t believe them is a lot worse than suspending reported person for no reason
* proposal: transparently message reported person -> he got reported (we won’t say by whom or for what) and that their account got suspended.
** either they don’t respond
** or they respond. What do we do then?
* besides their (linked) CS account got removed
* Noah is contacting BW if they received a report and how they are handling it

== Next meeting ==

Next Date: 2020-05-27 20:00 UTC+2 / CEST but check with Noah! Next Facilitator: Ludo

Safety/2020-05-20 - Revision history

Guaka at 15:19, 28 October 2022

Rumwerfer: /* Value priorities */ formatting

Putzenpu at 11:29, 25 May 2020