Editing Safety/2020-07-31 (section)

== Action items: ==

* Stove needs Zendesk access. WIP with Mikael (mattstove@protonmail.com). No room for more agents. Check if we can add an extra agent seat.
* Loberto takes discussion on slack #support: create guidelines for support team to guide our judgement
* Loberto will send Philipp a text: "no money" and "no abuse" (https://github.com/Trustroots/trustroots/pull/1468), Philipp will make it appear on trustroots
* Philipp will ask Mikael if messages in admin view can be sorted by time
* there is a bug about unread messages with someone who is shadowbanned -> Philipp will talk to Mikael
* ask Mikael for tool that automatically notifies us when someone creates yet another profile with a name of an account which is suspended. Loberto tries to find the slack-convo which we had about that before (?)
* Philipp will help Stove how to create a manual ticket on Zendesk when people write us on facebook (we need to ask them for their email and trustroots username first though). Need to wait until Stove gets ZD access.
* Ludo will contact Noah about Long term goals idea. Opinion, can Noah facilitate this?

[[Category:Safety]]