Editing Safety/2020-05-20 (section)

== Feedback about last week ==

* Philipp:
** felt unsecure in the beginning how to handle support requests, but now there is a lot going on and feels like there’s a lot he can do
** forwarded all the newsletter mails to Julien
** Noahs notes on open requests were quite helpful
** idea: have a shared support ticket answering session
* Ludo:
** felt much more effective through Noah’s notes
** feels less effective than old support team, but that’s ok
** experienced progress over the last week
* Dario:
** cool that there are new team members
** don’t be afraid to ask questions and go ahead and answer!
** most active week on trustroots ever in terms of signups and support traffic
** super interesting times, happy about the timing: team growth and couchsurfing spike -&gt; we can handle this well